Booking rules
Important information and details about the hotel booking conditions
Reservation (via mail / e-mail):
Once a reservation has been made (thus constituting an accommodation contract), the reservation shall be subject to the Austrian Hotel Contract Conditions (dated 23 September 1981) of the Austrian Tourist Accommodation Association.
In case of bookings without a prescribed deposit payment in advance we reserve the right to debit 50%
of the whole price at check on site for making the stay valid.
More information at our reception.
We can not guarantee specific rooms or floors!
Bank transfers
Raiffeisenbank Mayrhofen und Umgebung
BIC: RZTIAT22274
IBAN: AT63 3627 4000 0020 9700
Children staying in their parents room receive a discount of:
0-4 years FREE
5-9 years 50 %
10-14 years 30 %
from 15 years 10 %
These prices are in Euro and are valid if two persons in the same room pay full price!
Taxes:
Our taxes of local tax and hotel tax are € 4,90 per person a day from 16 years on.
Single occupancy:
Single occupancy of a double room or a suite the price is reduced for the second bed by 50% per day.
Cancellation terms (valid only written):
If you book directly in our hotel, you can cancel for free till 14 days before arrival.
If you cancel between 14 days and 7 days up to arrival, we charge a cancellation fee of 50% of the booking amount.
If you cancel between 7 days until arrival and one day prior arrival, we have to charge a cancellation fee of 90% of the total amount.
In case you cancel the same day of your arriving date / don’t show up in the hotel, we are forced to charge 100% of the total amount as a cancellation fee.
For every other booking the cancellation terms of the operator count.
Cancellation insurance:
We recommend taking out private travel insuranca. It covers all cancellation costs in case of accident, illness, death of the insured or his family members before the holiday or to stop by https://start.europaeische.at/index.php?key=hsp-en&AGN=10020457.
Dogs:
15,00 Euro - per day (without food).
Please be informed that dogs are permitted only in certain rooms. They are not allowed to be brought to the restaurant, spa and sunbathing area.
Additional Services Price List:
1. Car Hire – from 30,00 Euro per day
2. Mountainbike – from 12,00 Euro per day
Cash payments
Cash, debit card, VISA and MASTER CARD
With the introduction of the new price list all previous offers become invalid!
Price changes, errors and omissions, and changes in supply (offers / prices) reserved.
The general business conditions for the hotel (AGBH) - in accordance with Austrian hotel contract law.
